Steve Fryer
President
Client services leader with 25+ years of experience developing client, customer and guest experiences and contact center management.
Our goal is simple: To create the high-value experience your customers have come to expect
As an elite customer service consulting business, we are dedicated to creating high-value customer experiences for our clients. Customer experience consultant Steve Fryer provides top-of- the-line knowledge and expertise in addressing all customer experience opportunities and challenges built on a 20+ year Guest Services leadership career at The Walt Disney Company.
Craig Martinelli
Director of Operations
Manages day-to-day operations, production of presentations, client relations and account services.
The Team
Welcome to CX Opportunity
Public Speaking
Steve Fryer speaks on a variety of topics to student and college organizations, sales teams, employee groups, contact centers and professional organizations.
Training
- Emerging Leadership Seminar
- Management Training
- Communication Training
- In-Person Seminars
- Online Webinars
Creating A High-Value Customer Experience
Customer Experience
Effective and impactful customer service solutions with data analytics, customer service best practices, and a customer experience developed to uniquely express your brand.