Creating A High-Value Customer Experience

Testimonials

"I was always challenged in school when it came to taking tests. Everything else clicked, but I had terrible tests scores. I took a few test preparations classes and my scores have really improved. Thanks for working with me."

John McCoist

About Steve Fryer

About CX Opportunity

"I was impressed with the wide variety of classes offered at the Learning Center. I don't have to drive across town after work to go to school. I just go home and jump online. This made going back to school easier than I expected.. I'm glad a friend recommended this."

Bradley Grosh

​Public Speaking

Steve Fryer speaks on a variety of topics to student and college organizations, sales teams, employee groups, contact centers and professional organizations. 

Customer Experience 

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​Effective and impactful customer service solutions with data analytics, customer service best practices, and a customer experience developed to uniquely express your brand.  

Training

  • Emerging Leadership Seminar
  • Management Training
  • Communication Training
  • In-Person Seminars
  • Online Webinars

Steve Fryer is an innovative client relations leader with more than 20 years of success directing  in-house and outsourced call center operations, including best-in-class customer support teams. Develop and mine data analytics and maximize profits through establishment of customer satisfaction and affinity group programs. Expertise in boosting operational efficiency, enhancing performance, and partnering with stakeholders to secure buy-in on continual improvement initiatives. He spent 20 years at The Walt Disney Company directing worldwide guest experiences and is a graduate of Harvard Law School. 


We are a service-centric, client relations leader, with successes spanning more than 20 years directing client relations for firms known for elite customer experiences, including The Walt Disney Company.  Our expert customer service skills align with our client's need for innovation and continual improvements within the customer service arena.

Superior customer relationships, improved efficiency, and increased profits are hallmarks of our approach in devising and executing strategies to ensure successes on these deliverables. We are a “go-to” resource for tackling and solving complex service issues, and the strategies we develop align with the company’s mission statement, policies, strategies, goals and core values.  We offer creative solutions and we effectively communicate to ensure buy-in across all levels of staff, management, clients, and key decision-makers. 


                Customer Focus | Client Relations | Call Center Operations | Self-Service Channels
                               Data Analytics | Process Improvements | Change Management 
                  Business Development Strategies | Operational Management | Strategic Planning 
                    Team Collaboration | Division Leadership & Direction | Training & Development