Steve Fryer


Client services leader with 25+ years of experience developing client, customer and guest experiences and contact center management.

Our goal is simple: To create the high-value experience your customers have come to expect


As an elite customer service consulting business, we are dedicated to creating high-value customer experiences for our clients.  Customer experience consultant Steve Fryer provides top-of- the-line knowledge and expertise in addressing all customer experience opportunities and challenges built on a 20+ year Guest Services leadership career at The Walt Disney Company. 

Craig Martinelli

Director of Operations

Manages day-to-day operations, production of presentations, client relations and account services. 

The Team

Welcome to CX Opportunity

​Public Speaking

Steve Fryer speaks on a variety of topics to student and college organizations, sales teams, employee groups, contact centers and professional organizations. 


  • Emerging Leadership Seminar
  • Management Training
  • Communication Training
  • In-Person Seminars
  • Online Webinars

Creating A High-Value Customer Experience

Customer Experience 

Effective and impactful customer service solutions with data analytics, customer service best practices, and a customer experience developed to uniquely express your brand.