About cx opportunity

CX OPPORTUNITY 

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About steve fryer

CREATING HIGH-VALUE CUSTOMER EXPERIENCES

317 Via Napoli, Cathedral City, CA  92234, United States   |  310-614-3738 |  steve@cxopportunity.com

Steve fryer

President

We are a service-centric, client relations leader, with successes spanning more than 20 years directing client relations for firms known for elite customer experiences, including The Walt Disney Company.  Our expert customer service skills align with our client's need for innovation and continual improvements within the customer service arena. Our offices are located in Cathedral City in the Palm Springs area of California.  

Superior customer relationships, improved efficiency, and increased profits are hallmarks of our approach in devising and executing strategies to ensure successes on these deliverables. We are a “go-to” resource for tackling and solving complex service issues, and the strategies we develop align with the company’s mission statement, policies, strategies, goals and core values.  We offer creative solutions and we effectively communicate to ensure buy-in across all levels of staff, management, clients, and key decision-makers. 

 Steve Fryer is an innovative client relations leader with more than 20 years of success directing  in-house and outsourced call center operations, including best-in-class customer support teams.  Develop and mine data analytics and maximize profits through establishment of customer  satisfaction and affinity group programs. Expertise in boosting operational efficiency, enhancing  performance, and partnering with stakeholders to secure buy-in on continual improvement

 initiatives. 

Customer Focus | Client Relations | Call Center Operations | Self-Service Channels

Data Analytics | Process Improvements | Change Management  

Business Development Strategies | Operational Management | Strategic Planning 

Team Collaboration | Division Leadership & Direction | Training & Development