Steve Fryer is an innovative client relations leader with more than 20 years of success directing in-house and outsourced call center operations, including best-in-class customer support teams. Develop and mine data analytics and maximize profits through establishment of customer satisfaction and affinity group programs. Expertise in boosting operational efficiency, enhancing performance, and partnering with stakeholders to secure buy-in on continual improvement
Customer Focus | Client Relations | Call Center Operations | Self-Service Channels
Data Analytics | Process Improvements | Change Management
Business Development Strategies | Operational Management | Strategic Planning
Team Collaboration | Division Leadership & Direction | Training & Development
We are a service-centric, client relations leader, with successes spanning more than 20 years directing client relations for firms known for elite customer experiences, including The Walt Disney Company. Our expert customer service skills align with our client's need for innovation and continual improvements within the customer service arena. Our offices are conveniently located on historic Pine Avenue in downtown Long Beach, California, just blocks away from the Pacific Ocean.
Superior customer relationships, improved efficiency, and increased profits are hallmarks of our approach in devising and executing strategies to ensure successes on these deliverables. We are a “go-to” resource for tackling and solving complex service issues, and the strategies we develop align with the company’s mission statement, policies, strategies, goals and core values. We offer creative solutions and we effectively communicate to ensure buy-in across all levels of staff, management, clients, and key decision-makers.
65 Pine Ave, Long Beach, California 90802, United States | 1-562-901-3322 | firstname.lastname@example.org