Steve fryer

President

We are a service-centric, client relations leader, with successes spanning more than 20 years directing client relations for firms known for elite customer experiences, including The Walt Disney Company. Our expert customer service skills align with our client's need for innovation and continual improvements within the customer service arena. Our offices are conveniently located on historic Pine Avenue in downtown Long Beach, California, just blocks away from the Pacific Ocean.

Superior customer relationships, improved efficiency, and increased profits are hallmarks of our approach in devising and executing strategies to ensure successes on these deliverables. We are a “go-to” resource for tackling and solving complex service issues, and the strategies we develop align with the company’s mission statement, policies, strategies, goals and core values. We offer creative solutions and we effectively communicate to ensure buy-in across all levels of staff, management, clients, and key decision-makers.

3506 Hathaway Ave., Suite 116, Long Beach, California 90815, United States | 310-614-3738 | steve@cxopportunity.com

CREATING HIGH-VALUE CUSTOMER EXPERIENCES

CX OPPORTUNITY

About steve fryer

About cx opportunity

Steve Fryer is an innovative client relations leader with more than 20 years of success directing in-house and outsourced call center operations, including best-in-class customer support teams. Develop and mine data analytics and maximize profits through establishment of customer satisfaction and affinity group programs. Expertise in boosting operational efficiency, enhancing performance, and partnering with stakeholders to secure buy-in on continual improvement

initiatives.

Customer Focus | Client Relations | Call Center Operations | Self-Service Channels

Data Analytics | Process Improvements | Change Management

Business Development Strategies | Operational Management | Strategic Planning

Team Collaboration | Division Leadership & Direction | Training & Development